Very nice and helpful staff.
Work done on time and as it should be.
4 months ago
I called to see whether they could help me with a tyre and a faulty headlight, and was told to "come in so we can have a look". Once I arrived and explained my problem and asked if they could be of assistance, I was asked for the keys - no further comments. More than half an hour later (and despite asking what was happening, to which I was told "I will let you know as soon as they tell me"), I am presented with a new tyre having been fixed to my car. While that is fine in theory (it would have been nice to be told the choice and given a cost estimate), I was then informed that the old tyre was under warranty but it could not be replaced under the warranty as I had not bought it at this dealership. I put it to them that they could have informed me of this, so that I could have taken the car to the dealer where I had bought the tyre previously (10 minutes away, I was not aware of the warranty). To this I got the reply "I can always put your old tyre back on". While they applied a 25% "goodwill discount" to the new tyre, it was rather disappointing as I could have had a replacement tyre for free had they provided me with the information. While the job was done, I feel the communication was extremely poor and discourteous. I certainly will not use this dealer again.
7 months ago
They are very friendly people but unfortunately that's not enough to provide accurate service. the tracking they've done i my car was absolutely out of order. I vent to different garage to do check and came out everything. Very disappointed. Maybe they have old technology. No laser alignment!!!
5 months ago
I visited Best Tyres today after only having bought a tyre from them two weeks previously. I had hit a pothole, punctured the tyre and cracked my alloy wheel. BT reccomended a great welding business, who fixed the wheel and then BT subsequently replaced my tyre for no charge. Very friendly staff and a great service!
South West Transmissions
7 months ago
Been dealing with Best Tyres for years, always found them to be honest, polite and trustworthy, would recommend